Privacy Policy

1. Introduction

Refugio Realty ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using Refugio Realty, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Contact real estate agents through the Platform
• Subscribe to our newsletter
• Fill out forms or surveys
• Communicate with us

This information may include:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Property search preferences and saved searches
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you access the Platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, click patterns)
• Location data (approximate geographic location based on IP address)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Real estate agents who list properties on our Platform
• Social media platforms if you connect your account
• Analytics providers
• Marketing partners

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process your property inquiries and connect you with agents
• Personalize your experience and provide relevant property recommendations
• Send you updates, newsletters, and marketing communications (with your consent)
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and trends to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

4.1 With Real Estate Agents

When you express interest in a property, we share your contact information and inquiry details with the listing agent to facilitate communication.

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Hosting and cloud storage providers
• Email service providers
• Analytics providers
• Payment processors
• Customer support tools

4.3 For Legal Purposes

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or governmental requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Platform.

Types of cookies we use:

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how visitors use the Platform
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restrict Processing: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at contact@refugiorealty.com.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. By using the Platform, you consent to the transfer of your information to Mexico and other countries.

11. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Email Communications

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly. Note that you may still receive transactional emails related to your account or property inquiries.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: contact@refugiorealty.com
Address: San Miguel de Allende, Guanajuato, Mexico

15. Mexican Data Protection Laws

As a company operating in Mexico, we comply with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). You have the right to access, rectify, cancel, or oppose (ARCO rights) the processing of your personal data by contacting us at the information provided above.